1. Terms used in the Conditions
1.1. The Return Policy – Consumer’s right during a specific time period to unilaterally withdraw the contract (to cancel the purchasing order), with no obligation to pay cancellation penalty, intress or damages. The Returm Policy as well as its conditions and time period during which the Return Policy can be effected are set forth by the Consumer Rights Protection Act and Rules of Remote Agreement according to the Resolution of the Cabinet Council № 207 of May 28th 2002 (hereinafter Rules of Remote Agreement).
1.2. Prices – prices for the corresponding products in the e-shop charged by the Seller.
1.3. Internet-shop – the e-shop supported by the Seller, located at the internet-address www.thermex.ee/lt/lv, and allowing to purchase the products offered by the Seller online;
1.4. Order payment date – the day when the sum specified in the corresponding invoice was fully transferred to the Seller’s bank account or checkout counter, ог directly to the product vendor, should the payment be produced in cash.
1.5. Consumer – private person, who expresses a wish to purchase, purcases or could have purchased or used the product or service for the purposes unrelated to his/her professional or entrepreneurial activities.
1.6. Seller – Limited Liability Company «Thermex Latvija», unique registration number 40103205296, legal address: 66 Deglava str., Riga, LV-1035;
1.7. Buyer – the person making a purchasing order in the internet-shop. The Buyer can be a consumer as well as person other than Consumer;
1.8. Shopping cart – the products chosen by the Buyer in the Internet-shop;
1.9. Parties – the Buyer and the Seller
2.1. The present Conditions set forth the legal relations between the Buyer and the Seller.
2.2. Apart from the present Conditions, the legal relations between the Parties are regulated by the Civil Code, the Commercial Code, the Consumer Rights Protection Act as well as other legal acts of the EE/LT/LV Republic.
2.3. Legal relations arising between the Seller and the Buyer who is not a Consumer, are not regulated by the terms of Consumer Rights Protection Act and the other legal acts regulating the right of a Consumer.
2.4. The order Confirmation listing the specific products and their Prices is considered to be a clause of the contract concluded between the Parties.
2.5. The Seller has the right to introduce changes and additions to the present Conditions. The changes become operational upon their publication on the www.thermex.ee/lt/lv web site, and such changes affect the product purchasing orders made after the changes have been published.
3. Product descriptions and Prices
3.1. Product description and specification as well as Price are indicated on the corresponding product card in the e-shop. If necessary, an additional information about the product can be obtained by contacting the Seller’s Client Support Line by phone +372 636 65 25; +371 66 066 192; or by e-mail email@example.com or firstname.lastname@example.org/lt/lv
3.2. Product Prices are valid provided the payment is made in due time specified in sect. 5.4. of the present Conditions.
3.3. The product Prices include all the taxes. Delivery fee is not included in the product Price.
3.4. Product range and prices can change with no prior notification. Changes become operational upon their publication on www.thermex.ee/lt/lv web page, and such prices apply to product purchasing orders made after the changes were published.
4. Shopping cart and making order
4.1. Information about the product purchasing process can be found under the Information section of the e-shop.
4.2. The Shopping Cart is created the moment the Buyer chooses the corresponding product using the “Add to cart” button.
4.3. After all the desired products are added to the Shopping Cart, please use the “Shopping Cart” button in the upper right corner of the web page.
4.4. All chosen products are listed in the Shopping Cart. The quantity of the products in the Shopping Cart can be changed using “+” and “–” options. To continue the ordering process please click the “Checkout” button.
4.5. Registered users can access the system using “My Account” section by entering their e-mail address and password used for registration in the e-shop. Non-registered user will have to select the “Registration” section and enter the necessary information. After familiarizing yourself with the Loyalty program conditions as well as the present Terms, and accepting those, click the “Shipping” button to continue the ordering process.
4.6. In the “Shipping info” section you can choose the delivery method, specify the delivery address, check and correct the previously submitted information and submit new data. Delivery fee and time depent upon the chosen delivery method. To continue with your order please click “Payment” button.
4.7. In the “Payment method” section you can choose the suitable payment option.
4.8. The purchasing order is considered to be complete and binding for the Parties the moment the Seller has received the purchasing order from the Buyer and has sent the order confirmation to the Buyer via e-mail or using other ways of communication. The Buyer receives the merchandise only after the purchasing order has been payed for in full. The Buyer has no right to receive the merchandise prior to making a full payment.
5. Payment conditions
5.1. The information about the payment conditions is set forth in „Payment options” section.
5.2. The payment may be executed using the following means:
5.2.1. via internet-banking, in “Payment method” section by choosing the services of a suitable internet-bank;
5.2.2. using bank transfer in accordance with the invoice produced by the Seller;
5.2.3. using a payment card when paying in the e-shop;
6. Delivery terms and payment
6.1. The purchased products are delivered for a fee, which is not included in the product price. The information about the product delivery as well as product delivery fee is provided in the Delivery section. Products are delivered all across the Latvian Republic.
6.2. The delivery method can be chosen under “Shipping info” section when making a purchasing order.
6.3. Products are delivered only after the purchasing order has been payed for in full, and the sum specified in the corresponding invoice was fully transferred to the Seller’s bank account or checkout counter, ог directly to the product vendor, should the payment be produced in cash.
6.4. If the Buyer did not choose to pick up the merchandise at the Seller’s selling point, the delivery is executed by the courier. Products are delivered at the Buyer’s address specified in the purchasing order. The Parties agree upon the product delivery time by phone, when the Seller or the product vendor (courier) calls the number specified in the purchasing order. The Buyer can ask additional questions concerning the Delivery by calling the Seller’s phone numbers +372 636 65 25; +371 66 066 192, specified on the e-shop web page.
6.5. After the merchandise has been handed over to the courier, the latter may contact the Buyer in order to ascertain the delivery information.
6.6. The maximum product delivery time across the LV/LT/EE Republic equals 7 (seven) business days from the day of payment, provided the product is available at the Seller’s warehouse. In general, delivery is executed not later than 2 (two) business days after the payment, however delivery in such time period is not guaranteed, and the products may be not delivered in such time frame. The guaranteed time period for the merchandise to be delivered equals 7 (seven) business days starting from the day of payment.
6.7. The Parties make separate arrangements concerning the product delivery, which are not available at the Seller’s warehouse as well as the possible delivery outside the territory of Latvian Republic and the time period of such delivery. The information about whether the particular product is in Seller’s stock is specified on the product card in the e-shop next to the product in question. The “Add to cart” button means that the product is readily avalable, whereas the “Ask for an offer” button means that the product may not be in stock, and its availability needs to be ascertained via Seller’s Client Support Center.
6.8. Should the Seller be unable to fulfill the purchasing order due to the ordered product(s) be out of stock, the Seller may deliver the equivalent product at the equivalent price to the Buyer. In this case, if the Buyer, being a Consumer, uses the Return Policy, the Seller covers the cost of returning the merchandise to the Seller. If the Seller is not delivering the equivalent merchandise at the equivalent price to the Buyer, it must inform the Buyer thereof, and return all the payments to the Buyer not later than 30 (thirty) business days starting from the date the Seller has received the purchasing order from the Buyer.
6.9. The Buyer has the right to pick up the ordered merchandise which has been paid for at the Seller’s selling point . The merchandise can be received only after the purchasing order has been payed for in full, and the sum specified in the corresponding invoice was fully transferred to the Seller’s bank account or checkout counter, ог directly to the product vendor, should the payment be produced in cash. The client service manager contacts the Buyer and informs him/her that the ordered products can be picked up after the payment has been transferred, but not later than 2 (two) business days after the purchasing order has been paid for. Before picking up the merchandise at the Seller’s selling point it is recommended to contact the Seller and make sure the payment has been transferred.
6.10. In order to ensure the maximum delivery speed it is imperative to submit the full and correct shipping information (door code, floor number, exact entrance into the building if there are many etc.). The Seller is not responsible for the delivery delays, should they be caused as a result of incomplete or inaccurate information submitted.
6.11. The merchandise is delivered along with the consignment note / invoice.
6.12. Before receiving the merchandise the Buyer needs to present a valid document of identification (personal ID or passport) or the driver’s license. If the Buyer is a physical person and the merchandise is being picked up by the accredited representative, the letter of authorization needs to be presented in a form of a notarial act. If the Buyer is a legal person, the merchandise recepient needs to present the documents confirming his/her authority.
6.13. Before receiving the merchandise and signing the invoice the Buyer needs to check the product packaging. Should the product or its packading be damaged, the corresponding record needs to be made in the consignment note / invoice and the notification needs to be given to the Seller via e-mail email@example.com/lt or by phone .
6.14. The Buyer needs to immediately notify the Seller of the observed damages via e-mail firstname.lastname@example.org/lt/lv or by phone
7. Return policy
7.1. The Consumer is entitled to take advantage of the Return Policy. The Return Policy can be used in 14 (fourteen) calendar day period starting from the day the Consumer has received the merchandise or its part, or starting the date of concluding the contract, if the purchase was paid for in full or in part using the Consumer Credit contract. The Return Policy is aso used in relation to the Consumer Credit contracts as provided by the legislative acts.
7.2. The Return Policy can be used by providing the return form to the Seller. Completing the return form is not obligatory. Instead, the Consumer can present a written notification to the Seller with specified purchasing order number, product list, order sum, Consumer’s full name, personal code, address, phone number and bank details where the money is to be returned. The return form sent in due period cancels the contract and releases the Consumer of any contractual obligations, apart from the expenses relating to the product return to the Seller.
7.3. The Consumer is responsible for returning the merchandise to the Seller (in case the merchandise has been received) in 7 (seven) day period after the writen notification has been sent. The Seller is responsible to return the Consumer immediately, but not later than 30 (thirty) day period from the date of receiving the written notification from the Consumer, the sum paid for the order before the order was cancelled. The Seller reserves the right not to return the Consumer the sum paid for the purchase until the latter returns the merchandise or provides the documents confirming the return or dispatch thereof.
7.4. The returned merchandise needs to be delivered to the Seller’s selling point . If the Consumer is unable to deliver the merchandise back to the Seller, the Consumer can order a paid transportation service to pick up the merchandise at an address specified by the Consumer.
7.5. The Consumer is responsible for the quality of the merchandise as well as its security during the Return Policy implementation period. By taking advantage of the Return Policy, the Consumer is responsible for diminishing the product value if the product was used in a way inconsistent with the careful handling principle, which includes using the product for the purposes other than determining the product characteristics or product operation.
7.6. The returning product must be fully complete.
7.7. The Consumer cannot use the Return Policy in cases provided for by Sect. 15 of the Rules of Remote Agreement, including the following:
7.7.1. The product price depends upon the financial market fluctuations beyound the Seller’s control;
7.7.2. The products are manufactured according to the Consumer’s specifications or the products are inseparable items, or the products cannot be returned due to their characteristics (for instance, body care or hygienical products), or the products are perishable or the products are fast moving consumer goods
8. Warranty and Consumer’s claims in relation to the product not meeting the requirements
8.1. All the products offered in e-shop are covered by the manufacturer’s warranty. The warranty period and other provisions are indicated in the warranty certificate included with the product. The warranty does not affect the Consumer’s rights deriving from the legislative acts.
8.2. Regardless of the manufacturer’s warranty the Consumer, as provided by the conditions of Consumer Rights Protection Act and in accordance with other legislative acts, has the right to file a claim to the manufacturer or the Seller concerning the product not meeting the contractual requirements in 2 (two) year time from the date of purchase. The date of purchase is the day the manufacturer of the Seller has handed over and the Consumer has received the corresponding product. The procedure for sumbiting and examining the Consumer’s claim in relation to the product not meeting the contractual requirements as well as arranging the product examination is set forth by the Resolution of the Cabinet Council № 631 of August 1st 2006 The rules for submitting and examining the consumer’s claim in relation to the product or service not meeting the contractual requirements.
8.3. The Consumer is entitled to use the Warranty PLUS service offered by the Seller. The detailed description of the service is provided in Warranty PLUS section.
8.4. The Product maintenance section allows to check the status of the product handed over for maintenance or service by submitting the Service Job Number and and Identification Code.
8.5. When filing a claim to the manufacturer or the Seller concerning the product not meeting the contractual requirements, the Consumer needs to provide the copy of the document confirming the purchase along with the claim.
9. Other provisions
9.1. The remote contract concluded between the Buyer and the Seller becomes operational when the Seller receives the purchasing order made by the Buyer and sends the order confirmation to the Buyer via e-mail or using other ways of communication. The contract is valid until its completion (payment and receipt of merchandise), or until the occurrance of conditions provided for by Sect. 5.4. of the present Conditions.
9.2. Parties are mutualy liable for damages inflicted upon the other Party.
9.4. The legal relations between the Parties are regulated by the legislative acts of the EE/LT/LV Reublic. The disputes between the Parties are solved by negotiations. Should the Parties be unable to reach a consensus, the dispute is to be solved by the courts of EE/LT/LV Reublic. The Consumer has the right to appeal to the Consumer Right Protection Center.
10.1. The product range and prices may change with no prior notification. Producers may change the product specifications without notifying the Seller first. The product descriptions contain information provided by the product manufacturer.
10.2. The Seller kindly asks the Buyer to report any discrepancies in product descriptions or images by contacting the client support line by phone or via e-mail email@example.com/lt/lv.
10.3. All the images and product descriptions are published for the purpose of getting a full and complete overview of the products. If necessary, the product information and specifications can be additionally ascertained before the purchase by calling the Seller’s client support line: firstname.lastname@example.org or .lt or .lv